Refund Policy
At yourgamingdream.com, we want you to be completely satisfied with your purchase. Please review our refund policy below.
Digital Products
- All digital game downloads, DLC, and codes are NON-REFUNDABLE after purchase
- No exceptions due to immediate access and licensing restrictions
Physical Products
Eligible for refunds within 30 days if:
- Item is unopened and in original packaging
- All seals and protective films are intact
- Original receipt/proof of purchase is provided
Refund Process
To request a refund:
- Log in to your yourgamingdream.com account
- Navigate to “Order History”
- Select “Request Refund” for eligible items
- Complete the refund request form
Processing Time
- Approved refunds: 3-5 business days to process
- Credit card refunds: 5-10 business days to appear (depending on your bank)
- Store credit: Issued immediately upon approval
Non-Refundable Items
- Opened software, games, or movies
- Trading cards and collectibles removed from packaging
- Gift cards and downloadable content
- Special order/pre-order items marked “Final Sale”
Defective Items
For defective products:
- Contact us within 14 days of delivery
- Provide photos/video of the defect
- We’ll replace the item or issue store credit
Return Shipping
- Customer pays return shipping unless item is defective
- We recommend using trackable shipping methods
- Original shipping fees are non-refundable
Store Credit Option
Instead of a refund to your payment method, you may choose:
- Immediate store credit (no waiting period)
- 10% bonus on the refund amount when choosing store credit
Special Cases
- Lost in transit claims must be filed within 30 days
- Wrong item received: Contact us immediately with photos
Holiday Policy
Extended refund window during holiday season:
- Purchases made November 1 – December 31 can be returned until January 31
For any questions about our refund policy, please visit the help center at yourgamingdream.com.